Terms of Membership

Please read these terms carefully as they outline the agreed terms of your membership with us. Definitions and general terms are at the bottom.

Our service to you

The aim of the website, and other services we provide through it, is to promote your products and services, in the aim of generating business opportunities for you.

We act as an advertising intermediary by providing space to feature your goods and services on the website, and on occasion we will negotiate space on other websites, marketing and PR outlets to feature your goods and services.

We do not sell or resell any of the goods or services displayed on the website, as we feel this is best done direct by you, who is the expert, and can ensure the goods or services are able to meet the requirements of the customer.

As such we do not act as an agent; we do not take money on your behalf or act as go between in any issues relating to a customer's experience. Any dealings between a customer and any supplier found on or via this Website are solely between the customer and the relevant member, and are done so at their own risk.

Where appropriate we will endeavour to present you information to assist you in determining the benefit you are receiving from our services.

Your responsibilities

To be able to successfully deliver more and more business to you, we require that you adhere to certain responsibilities. In brief these are:

1. Ensuring you meet our membership requirements
2. Encouraging and supporting reviews and feedback
3. Responding swiftly to enquiries
4. Keeping your information and images accurate and up to date, and listing and selling all products on the website at the ‘direct’ price that would be available if the enquirer went direct through you
5. Paying invoices promptly
6. (Commission only) Declaring bookings from enquirers accurately and promptly.

There is more detail about all these below.

We aim to maintain a constant dialogue with our members and resolve any issues promptly and positively.

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Membership Requirements

Suppliers of travel arrangements will be welcomed as members when, at our sole discretion, we are satisfied they fulfil, and are committed to, our membership requirements.

There are 2 memberships available: ‘Local’ and 'muchbetter'. You confirm you feel your operations meet our requirements and you understand the different allowances and requirements applied to each membership level.

For ‘local’ membership, in particular you confirm that;

• Your travel business or service is independently or community owned and can de defined as a 'local business' in which the owners of the business are residents of the country in which the business operates.
•  If you operate in multiple countries, you may only apply for 'muchbetter' membership unless we expressly agree otherwise.

For full 'muchbetter' membership, in particular you confirm that;

• Your operations fulfil a complete range of generally recognised sustainable tourism practices, and you will provide us with all and any information we require to verify that claim.
• If operating in multiple destinations, the business is committed to using locally owned service providers wherever possible.

For all membership types, you confirm that;

• All goods, services and travel arrangements you feature on this site will be provided with all due skill, care and diligence, will at all times remain of a good and clean standard, in full working order and safe for occupation and use, and will at all times comply in full with all applicable international, national, local, trade and other laws, regulations and codes of practice (including EU legislation where applicable) relating to hygiene, fire, safety and any other relevant standards specific to the types of goods and services you provide.
• You are responsible for holding valid operating licenses, certificates and permits confirming such compliance, and as required by any relevant local, regional, national or international authorities.
• You are responsible for holding sufficient insurance, guarantees or indemnities for the type of products and services you provide.

We reserve the right to refuse a supplier or their products from appearing on this website at any time. We will always try to give a reasonable explanation, but will not be obliged to do so.

 

Reviews and feedback

1. You are aware we encourage reviews or feedback from customers, which are displayed unedited on the website. You will pro-actively support this as it ensures the continued quality of our service. We encourage you to report malicious or false reviews, which we will consider for removal upon presentation of evidence to support this claim. We will not accept reviews added by you or your staff, even if they are copies of genuine reviews.
   
2. You are aware we aim to personally visit many of our members over time, particularly ‘muchbetter’ members. You will pro-actively support and welcome any visit from an individual on behalf of the website, as it ensures the continued quality of our service. We will not require or expect any special treatment or discount in return.
3. You are aware that we automatically contact all persons who make an enquiry or booking to gather their feedback. In the event of a complaint made to us, we commit to discussing the issues raised fully with the supplier concerned to determine whether the complaint was justified, to work with the supplier to resolve the issue, and to assess if the criteria to which the supplier has committed are being adhered to.

Responding to Enquiries

1. We recommend you respond to all enquiries on the day you receive them. Customers expect quick response, so this will maximise your chance of converting to a booking.
2. We require that you do respond within a maximum of two working days of them being sent.
3. Please note we do ask customers for feedback after they enquire. We will work with you to achieve a high level of service and support you in finding a solution to any problems.
4. We reserve the right to remove members whose response time, conversion on enquiries and feedback from enquirers is continually negative and well below average for the site, despite us working with them to improve.

Information and Images

1. Suppliers agree that it is their responsibility to submit information and check that all information is accurate, up to date, and complete.
2. Prices listed on our website and the price for enquirers’ coming through our website should never be more than the price you offer for the equivalent product if the customer went direct to you or your website.
3. It is your responsibility to ensure that images provided to us are an accurate representation of the product.
4. We may wish to use information and images for marketing your product other than just on the website. We will always undertake to gain your prior approval about any new marketing partnerships. Nevertheless, you agree that all information and images provided to us can be used in other forms of marketing, and provided to external websites at our discretion, only when expressly connected to your product, without prior approval.
5. In circumstances where we believe information or an image might be useful in more generic ways, we will undertake to gain your prior approval.
6. Information is accepted on the understanding that any descriptions of goods, services, stock etc. are accurate and comply with English law and the Trade Description Act 1968. You warrant that you own or control all rights or have obtained copyright, moral rights and similar permissions, consents, waivers as are required for the display of logos and trademarks in copy provided to us. We reserve the right to approve, amend or decline copy at our sole discretion and without explanation. We also reserve the right to change the layout of supplier pages, the information that is displayed, and the look and feel of the site as we deem appropriate and without notice

Paying us

1. Membership fees, service fees, pay as you go fees and commission will apply to aspects of our service, as detailed on the site and in our correspondence with you.
2. We will either request payment through the website (in which case a receipt will be issued to you by email) or we will email you an invoice for any payments due.
3. All Invoices are in Pounds sterling and are payable in Pounds sterling. Where applicable, all invoices shall include UK value added tax at the prevailing rate.
4. Payment of an invoice is due within 14 days or receipt.
5. You may pay online by credit card, debit card or Pay Pal transfer. We will provide direct links to pay through the secure payment platform we are using at the time. You may also pay by direct bank transfer to our UK bank account.
6. You will be required to pay any bank charges associated with sending payments, and we will pay all charges associated with receiving payments.
7. Late payments will accrue interest at a rate of 3% per calendar month.
8. We reserve the right to alter the price at any time. You will be notified of any changes in advance, and prices will always be clearly defined in relevant sections of the website.
9. We agree to refund any money paid if we don't complete the service as described and agreed to at the time of payment.

Declaring bookings and paying commission

1. We follow up all enquiries sent to you within one week of the original enquiry, to ask if the enquiry resulted in a booking. We also contact the enquirer.
2. We ask that declare the outcome of all enquiries, either in the email or through your account, as soon as the outcome is known.
3. If the enquiry resulted in a booking we ask that you declare the total booking value of this booking, the total number in the party, the departure date and duration.
4. In the first week of every month you will be sent an invoice requesting payment of commissions payable on all confirmed bookings declared during the previous calendar month. An alternative arrangement for paying commissions may be agreed with an individual supplier.
5. Commission is due on all confirmed bookings arising from all leads where the muchbetteradventures.com was the first point of contact. This includes; a) Cases where the enquirer subsequently contacts you direct. This will happen as we provide your company name, phone number and website link; b) When that person is already on your database or has booked with you before, if that person makes a new enquiry through the site.
6. This is an honesty based system. Persistent failure to declare the outcome of enquiries, falsely declare the outcome of enquiries, failure to provide evidence to justify your declaration when requested by us, and/or failure to pay the agreed commission on these declared bookings within the specified time period will lead to your suspension from the site, and legal action may be taken in respect of any moneys owed to us.

Liability

1. Suppliers accept all responsibility and liability for their holidays and for their customers and agree that Gentianes Solutions Ltd has no liability.

2. Gentianes Solutions Ltd accepts no liability whatsoever for any activity or behaviour of any persons who have used the site, made an enquiry through the site or for any behaviour or activity of persons booking and staying with members.

3. Gentianes Solutions Ltd accepts no liability for any of the information supplied to us by suppliers for publishing on the site(s).

4. As far as is permissible by applicable law, we accept no liability for any loss however caused through omission from the web site, typographical errors or late publication or failure from any cause, whether error, technical, late publication or failure to display listings, advertising and/or sponsorship. In any event, our liability for any loss or damage whether caused by negligence or otherwise will be limited to the cost of any listings, advertising and/or sponsorship and we will not be liable for any consequential loss or damage or loss of profit of the purchaser or of any other party nor be liable for any other loss however suffered.

You agree to indemnify us against all losses, damages, claims or expenses (including legal costs), which we may reasonably incur, on account of any claim by a third party arising directly or indirectly from the information provided by you for listings, advertising and/or sponsorship, or from the activities, mal-practice or negligence of you, the supplier. This may include, but is not limited to, claims that any information provided by you, the supplier, is in anyway misleading, inaccurate, libellous and/or offensive, and any action for breach of contract, and/or any tortious action.

Termination

If adherence to the requirements set out in these Terms of Business is not maintained then we reserve the right to remove your pages from the site and in this event no refund will be payable.

General Terms and Definitions

www.muchbetteradventures.com ('the Website, 'the Service') is operated by Gentianes Solutions Ltd ('the publisher' 'we', 'ourselves' or 'us'). These terms of membership (these terms) govern agreements between us and you; the individuals, companies and/or organisations using the website and its services to display and/or purchase listings, advertising and/or sponsorship ('the member', 'the supplier', 'you', 'your').

In this agreement, "Customer" or “enquirer” means the person(s) (or any of them) viewing, enquiring about, or using the goods and services provided by you or on your behalf. This will include but not be limited to 'travel arrangements' (accommodation, facilities, meals, entertainment, activities, equipment and other services (or any of them), as applicable).

In accepting these terms, you confirm you are authorised to do so on behalf of the company to which they refer. You are also accepting the general Terms of Use, which can be found as a link from the bottom of the website homepage. In the case of any dispute, neither document stands alone or carries authority over the other.

Submitting an online application to appear on the website and/or the submission of information to us by any other means signifies acceptance of these Terms, and the General Terms of Use.

'Information' refers to copy for profiles, listings, newsletters, guides, blogs, advertising, shop, sponsorship and/or any other information provided by you to us.