Emu Trekkers Terms & Conditions


Emu Trekkers Booking and Cancellation Policy

The following terms have been provided by Emu Trekkers, and apply to your booking with them, including where you pay them directly. You may also be asked to make payments for your holiday to us. We do this on behalf of Emu Trekkers. Please see our terms here

Itineraries Itineraries are correct at the time of publishing on our website. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible. Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, and cultural issues. All activities in individual itineraries are included unless otherwise stated as own expense.

Payment Final payment must be made when booking the tour. All prices quoted are in Australian dollars and subject to change without notice. Data transferred using the payment gateway provided on the Emu Trekkers website is secured with an industry-standard SSL certificate. No credit card details are stored or processed by Emu Trekkers Ltd.

Cancellation If you need to cancel any tour, you must notify us of that cancellation in writing or by email. The following cancellation charges apply: No refund applies to non-attendance, cancellations or transfers less than 30 days prior to a trip departing. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. A 20% administration fee will apply to cancellations greater than 30 days prior to departure. No refund can be provided to any donation made for a 'by donation' trek or any other purpose. If you have any questions or problems, please do not hesitate to contact us.

Waiver Whilst we make every effort to safeguard our passengers, you agree that you have read, understood and considered Emu Trekkers' Waiver and agree to release Emu Trekkers Ltd, its members, volunteers, and all other parties associated with organising the event from any responsibility or legal liability for death or personal injury associated with your presence at, and participation in, the activity. This release does not apply to significant personal injury caused by reckless conduct by Emu Trekkers. Emu Trekkers also assumes no responsibility for any act of negligence, act or omission whatsoever by any organisation whose services are used as part of packages provided, including but not limited to activity, transport and accommodation providers.​

Conditions of Travel Emu Trekkers reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependant and Emu Trekkers cannot be held liable if trip components are not available on the day of travel. Emu Trekkers cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.

Minimum Passenger Numbers Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.

Travel Insurance Travel insurance is not included in the tour price. Emu Trekkers strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, emergency rescue, loss/damage to personal belongings, emergency rescue and not being able to travel on the confirmed departure date.

Pick up and drop off points All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised if there are any changes in the times of pick up and drop off points.

Age Restrictions All children under 18 years of age must be accompanied by a parent or legal guardian at all times.
The minimum age for participation on our tours is 13 years.

Fitness and Participation Our tours are active and require at least a moderate level of fitness. Tours are conducted in areas with only basic facilities and limited communications links to the outside world. If you have any doubts about the suitability of the tours, please check with Emu Trekkers as we reserve the right to assess suitability to participate at check-in. Emu Trekkers focuses on group participations and guests may be expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.

Luggage and equipment For all multi-day treks, persons are expected to carry a pack weight of approximately 15 kilograms or 25% of their body weight, including clothing, other personal items, tents, cooking equipment, food, water, and sleeping gear. If a person is having difficulty carrying this weight, guides may attempt to assist where appropriate. Persons should make arrangements to store items not required for the hike at an alternative location.

Photography and other intellectual property You agree that any photographs and film of you taken on an Emu Trekkers activity may be used in our website and other advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films. Any photographs, film or other comments published by you on any of Emu Trekkers’ forums, such as Facebook, Instagram, Website, may also be used by Emu Trekkers without obtaining any further consent or payment in respect of such photographs and/or films.

Privacy Emu Trekkers is committed to using your information responsibly. By booking a tour with Emu Trekkers or engaging with Emu Trekkers in any other way, you agree to the terms of Emu Trekkers' Privacy Policy.

Drinking and Smoking It is prohibited to take alcohol or illegal drugs on any tours. Emu Trekkers may refuse to carry a person who is in possession of alcohol or under the influence of alcohol or any other illegal substance at any time during the tour. No smoking is permitted on any of Emu Trekkers’ activities. NSW National Parks are smoke-free areas in order to preserve the natural environment and reduce the risk of bushfires.

Behaviour Emu Trekkers may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Emu Trekkers, you agree to accept the authority of the guide and accept their decisions. Staff members and volunteers are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.

Payment Terms

If you need to cancel, the following portion of the total trip cost will be retained:

  • more than 30 days before arrival: 20%
  • less than 30 days before arrival: 100%

The rest will be refunded to you. You may be able to claim on your travel insurance.