1. Overview

If you are primarily located outside Oceania, the Terms of Business below apply to you.

If you are primarily located in Oceania, please refer to these Terms of Business, which apply to you.

www.muchbetteradventures.com and subdomains of it, including blog.muchbetteradventures.com (‘the Website’, ‘the Service’) are operated by Gentianes Solutions Ltd (‘the publisher’ ‘we’, ‘ourselves’ or ‘us’), or wholly owned subsidiaries of Gentianes Solutions Ltd.

These Terms of Business (these terms) govern agreements between us and you; the individuals, companies and/or organisations using the website and services for commercial reasons, as a displayer and/or purchaser of customer quotes, listings, advertising and/or sponsorship (‘the supplier’, ‘you’, ‘your’).

Submitting any information to the website, having an account and receiving enquiries, or submitting a reply or quote signifies acceptance of these Terms and also the Terms of Use and Cookies Policy. In the case of any dispute, neither document stands alone or carries authority over the other.

We work with you in one of two ways to generate bookings, either as a 'Classic' partner, or an 'Exclusive' partner.

If you are a 'Classic' partner, the terms of section 2 apply.

If you are an 'Exclusive' partner, the terms of section 3 apply.

The type of partnership agreement we have is clearly indicated in the company settings area of your account, and in our other communication with you from time to time.

In accepting these terms, you confirm you are authorised to do so on behalf of the company to which they refer.

2. Terms applicable to ‘Classic’ supplier partnerships

2.1. Our service to you
2.2. Limitation of our service
2.3. Code of Best Practice - your agreement with us
2.4. When commission is due
2.5. Our prices
2.6. Taking bookings and payments
2.6.1. Where customers pay you direct
2.6.2. Where customers make online payments via us
2.7. Your information and images
2.8. Customer Privacy Protection
2.9. Liability
2.10. Termination
2.11. Definitions

These terms were last updated 7 October 2016. These terms replace and overwrite any versions of the terms accessed before that date.

2.1. Our service to you

The aim of our service is to provide space for you to display information about your goods and services to prospective customers, and to generate you new ‘Direct Enquiries’, ‘General Enquiries’ and ‘Bookings’ (together ‘enquiry, ‘enquiries’). Direct enquiries and booking are sent specifically to you by the customer, having viewed information about your service. General enquiries are sent by us to a number of different suppliers like you, who we deem to be best able to meet the requirements of the customer. These different types of enquiry will all be clearly labelled in our communication with you.

We will alert you when there is a new enquiry through the site. We will provide you an account where you can manage your information, view this enquiry and reply to it (a ‘reply) or decline it if you cannot accommodate the customer (‘decline’). Your reply may be in the form of a message, new or amended price quote (‘quote’), or accepting a booking request. The customer will be notified by email when you submit your reply or decline. Your reply will be available for the customer to view in the customer’s account. The customer will be able to reply to you through their account.

We reserve the right not to submit, or remove, any reply or quote. We will always try to provide an explanation, but will not be required to.

The customer may also choose to share private contact information with you in order to proceed with a booking. You may use this information to communicate with the customer for the purpose of the booking. In doing so, your account will not contain any further record of this communication. You are still subject to the terms of this agreement, and agree to provide complete copies of your record of communication with a customer if required.

2.2. Limitations of our service

We do not sell or resell any of the goods or services displayed, as we feel this is best done direct by you, who is the expert, and can ensure the goods or services are able to meet the requirements of the customer.

As such we do not act as an agent, or act as go between in any issues relating to a customer's experience. Any dealings between a customer and any supplier are solely between the customer and the relevant supplier, and are done so at their own risk.

2.3. Code of Best Practice - your agreement with us

By using this service, you are agreeing to work with us according to the following terms.

Your cooperation is essential to our ability to provide the customer a simple, high quality and seamless booking experience, operate efficiently, and generate bookings for you at the lowest possible price.

You understand and accept that failure to comply with these terms will:
Lead to your reduced exposure on the site.
Ultimately lead to the termination of this agreement and the suspension of our service to you.

Respond to enquiries and booking requests within 24 hours

You agree to reply to all Direct Enquiries and Booking Requests within 24 hours, wherever possible. This includes declining enquiries if you cannot accommodate the customer.

You understand that failure to do so will also damage your company reputation - the customer is expecting a response from you.

Keep availability accurate

You agree to ensure your prices and availability are kept accurate and regularly updated.

By marking your product or service as available for a specific date, you are confirming you are willing and able to accept bookings on that date, and will pay the appropriate commission due on these bookings. If there is a date you are not willing or able to accept bookings and pay commission on, you must mark that date as unavailable.

You can use your account to update prices and/or availability. Where you use a third party service that is able to distribute your pricing and/or availability information, we will aim to connect with this service to remove the need for you to manually update this information, but provide no guarantee we will be able to do so.

Honour a Best Direct Price Guarantee

We have a 'Best Direct Price Guarantee' with customers. The details of your obligations in this regard are set out here.

All prices submitted to the site must be the same price or less than the price available to the customer from any alternative source, including but not limited to, direct contact with you, through your website, or through your other advertising or sales partners ('other source') for the exactly equivalent product or service.

If we can provide evidence that the same product is available to the customer at a lower price through any other source ('cheaper quote'), upon our request you agree to make this cheaper quote available for the customer to book through the site. If the customer has already booked and paid at a higher price, upon our request you agree to refund the difference to the customer within 14 days, such that the total price they have paid you will be the same as the cheaper quote.

Not add email addresses, phone numbers and web links to your replies

We provide customers with a simple method to communicate with you through the platform, and confirm bookings with you. This may include email, phone calls, web links and other methods as appropriate.

You agree you will not add any other email address, phone number or website links into the replies you send to customers, except in extenuating circumstances when requested to do so by us or the customer.

Upon our request, you agree to promptly declare the outcome of all enquiries where you do leave an email address, phone number or weblink. (See also Booking and Commission due)

2.4. When commission is due

If a customer books with you at any time after you submit a reply to an enquiry, or receive a call from the customer, you agree to pay a commission on the total value of their booking. Commission is based on the total value of the booking at the time the deposit is paid and is payable within 14 days of booking, or deducted automatically from customer online payments (see section on Booking cancellations and changes for more).

You agree to declare honestly and promptly every time you receive a new booking from a customer you received contact from through this website. You may receive the booking through this website, or the customer may book direct through your website, email or phone line.

Upon receipt of an email from us stating we have recorded that a customer has booked with you, you must notify us within 14 days if you feel this is incorrect, or if you wish to dispute that a commission is due on this booking.

If you fail to notify us of any dispute within 21 days, the booking will be treated as a confirmed booking, and you will be invoiced for the commission due in accordance with the terms of your price plan.

Commission is due on any booking made by the customer with you, at any time after you submit a reply to that customer through this website. This includes;

a) cases where the enquirer subsequently contacts you direct. This will happen as we may provide your company name, phone number and website link;

b) when that person is already on your database or has booked with you before, if that person makes a new enquiry through the site,

c) the customer contacts you through any other source, including a travel agent, at any time after you submitted your reply to the customer;

d) the booking is made by another person travelling in the same group as the customer who made the original enquiry.

After paying commission on the first booking, should the customer contact you direct without going through this website, there will be no commission due on these subsequent bookings.

Persistent failure to declare the outcome of enquiries, falsely declare the outcome of enquiries, failure to provide evidence to justify your declaration when requested by us, and/or failure to pay the agreed commission on these declared bookings within the specified time period will lead to your suspension from the website, and legal action may be taken in respect of any moneys owed to us.

2.5. Our prices

We offer a choice of price plans ('price plan(s)', 'plan(s)') for you to choose from in order to use this service. Details of available plans and the price plan you have chosen, including associated commissions, fees, payment terms, expiry dates and services included, are visible in your account and in other communication with you, from time to time.

The price plans may remain unchanged, however we reserve the right to change the available plans, or the associated fees, commission rates, payment terms and services included in price plans at any time. If your current price plan has a specified expiry date, any changes to price plans will not affect you until the expiry date of your current plan.

You can switch your price plan or cancel your account at any time. Any fees paid will not be refunded. Unpaid commissions on any bookings arising from any enquiries you received before switching or cancelling will be payable at the rate agreed prior to switching or cancelling.

All fees exclude appropriate VAT or sales taxes. This will be applied to your invoice or billing form in accordance with applicable laws and legislation. VAT will not be applied to invoices if you provide a valid EU Sales Tax number.

2.6. Taking bookings and payments

When a customer wishes to make a booking they may pay you directly, or they may make online payments to you through the site.

2.6.1 When a customer pays you directly

If at any time you agree with a customer to pay your directly, you are responsible for collecting all payments from the customer and paying any third party fees associated with the collection of payments.

Paying us
We will send you an invoice in respect of the booking, specifying the fees and/or commission due. You agree to pay all invoices by the date specified on the invoice - set according to the terms of your chosen price plan.

The invoice will provide details of how to pay. You may pay by direct bank transfer to our nominated bank account, or online by credit card, debit card or Pay Pal transfer. The invoice will contain direct links to pay through the secure payment platform we are using at the time.

After the payment date specified on your invoice has passed, a 10% late payment fee will be applied to invoices. Interest equivalent to 10% per annum will then be applied to the total amount due, each day the invoices remain unpaid.

Refunds for booking cancellations and changes

Customer cancellations:

In the event of a booking cancellation by the customer after you have paid us commission on the total booking value, we will refund excess commission paid. We will calculate the total refund due to you as: the total commission paid to us, minus i) the portion of that payment which was itemised as VAT, and ii) the commissionable percentage on any payments you have received from the customer that will not be refunded to them, in accordance to the terms and conditions agreed between you and the customer at the time of booking. We will not make any refund if the cancellation was initiated by you, and not the customer, for any reason.

Change to bookings:

Should the total value of the booking (confirmed at the time of deposit payment by customer, and used to calculate commission payable - see section on booking confirmation for more) fall by more than 20% by the time the balance of the booking is paid, we will recalculate the commission that is payable on that booking and refund any commission that has been over paid. The refund is made by allocating credit to your account. This credit will be allocated as payment towards your future invoices received, until the full amount of credit has been used.

There will be no refund on changes where the initial value (at the time the deposit was taken) has fallen by less than 20%. Should the final booking total be greater than the initial value, no additional commission will be charged.

2.6.2. When a customer makes online payments via the site

If you have online payments activated in your account, the customer can pay for your quotes securely online by credit or debit card, and we will transfer payments to your nominated bank account, less our commission due.

No additional costs or payment processing fees will be charged to you for this service.

You may add additional non-commissionable items to quotes at any time, including after the customer has paid all or part of their original booking. The customer will be able to make payment for these items as instructed by you. Where an item in non-commissionable, we will transfer the full amount received from the customer, less a 2% payment processing fee.

The exact process by which payments are collected and transferred to you varies according to whether you have also opted in to offer financial protection on payments.

Online payments without financial protection

To activate online payments you set the required deposit amount to be collected to confirm a booking, a due date for the balance payments to be collected, and provide us a copy of your full booking and cancellation terms.

These will be displayed to customers from a link on the relevant booking/payment page, and the customer will be asked to read and agree with these terms before confirming a booking and making a payment.

For each booking, you specify the total amount payable by the customer in your quote, and we enable the customer to pay for your quotes easily and securely by credit or debit card.

We will send you an email notification each time a payment is received for a booking. You will have login access to view current balances and payments from bookings in your account.

All payments are placed in a separate secure account, and transferred for free to your nominated bank account (less commission agreed with you) on the 5th of every month, regardless of the date the customer is traveling.

You may opt to receive payments on a more frequent cycle than monthly. This can be arranged for an additional 2% service fee to cover costs of transactions.

Cancellations and refunds

You or the customers may cancel or amend bookings as per the terms you provided, and we will manage payment of refunds if due.

In the event of refunds to customers following a cancellation or change, funds will be taken out of your account balance. We will also refund the commission received (in proportion to the amount to be refunded). If there is not sufficient funds in your account, you will be asked to put funds back in your account in order to process the refund. Any customer payments that are not refunded to them (according to the cancellation terms) will be paid out to you as per the payout schedule (less our commission on the portion not to be refunded).

Online payments with financial protection (coming soon)

We have teamed up with Trust My Travel to include comprehensive financial protection to customers in the event of supplier financial failure.

This allows suppliers to include multiple elements of a holiday (accommodation + transfers or lift pass) and sell them as a package, whilst meeting the UK/EU Package Travel Regulations.

You can activate this from your account. Once activated, we will set the required deposit amount to be collected to confirm a booking, a payment due date for the balance to be collected, and customer cancellation terms (see below). You provide a copy of any additional booking terms that you require customers to agree with.

These will be displayed to customers from a link on the relevant booking/payment page, and the customer will be asked to read and agree with these terms before confirming a booking and making a payment.

For each booking, you specify the total amount payable by the customer in your quote, and we enable the customer to pay for your quotes easily and securely by credit or debit card. All payments collected will be immediately placed in a trust account held by Barclays Bank UK.

You will have login access to view current balances, payments and manage payouts from this account.

Payments will be transferred to your nominated bank account (less our commission) on the 5th of each month, for all customers arriving before the end of the following month (e.g. receive payment on 5th Dec for customers arriving before end of January, and on 5th Jan for all customers arriving before end of Feb, plus any last minute bookings taken since the last payment in Dec).

You can request one off payouts at other times (e.g. for a last minute booking) for a fee of £10 per payout. This is available for a last minute bookings received after the last payment date, for which you wish to receive the money for ahead of the next payment date.

Cancellations and refunds

Customers can cancel bookings on these terms, and we will manage payment/refunds for you.
31 days or more before departure: we refund 100% of holiday cost, less any deposit paid.
30 days or less before departure: we refund 0% of holiday cost.

In the event of refunds to customers following a cancellation or change, funds will be taken out of your account balance. We will also refund the commission received (in proportion to the amount to be refunded). If there is not sufficient funds in your account, you will be asked to put funds back in your account in order to process the refund. Any customer payments that are not refunded to them (according to the cancellation terms) will be paid out to you as per the payout schedule (less our commission on the portion not to be refunded).

2.7. Your information and images

Suppliers agree that it is their responsibility to submit information and check that all information is accurate, up to date, and complete.

You specifically agree it is your responsibility to ensure the accuracy of price information displayed to customers about your products and services. You confirm you will accept bookings for your products and services at the price you most recently submitted to the site by any means. It is illegal to provide false or misleading pricing information.

We may wish to use information and images for marketing your goods and services and generating new customer enquiries other than just on this website. We will always undertake to gain your prior approval about any new marketing partnerships.

Nevertheless, you agree that all information and images provided to us can be used in other forms of marketing, on other websites owned by Gentianes Solutions Ltd, and provided to external websites not owned by Gentianes Solutions Ltd at our discretion, only when expressly connected to your product, without prior approval.

In circumstances where we believe information or an image might be useful in more generic ways, we will undertake to gain your prior approval.

Information is accepted on the understanding that any descriptions of goods, services, stock etc. are accurate and comply with English law and the Trade Description Act 1968. You warrant that you own or control all rights or have obtained copyright, moral rights and similar permissions, consents, waivers as are required for the display of logos and trademarks in copy provided to us.

We reserve the right to approve, amend or decline copy at our sole discretion and without explanation. We also reserve the right to change the layout of supplier pages, the information that is displayed, and the look and feel of the site as we deem appropriate and without notice.

2.8. Customer Privacy Protection

We provide space for you to submit quotes to a customer, communicate with the customer and generate new bookings. We may provide the customer with your contact details at such time as we believe it is appropriate.

We will not provide you with direct contact details of the customer, including email address and phone number, until the customer has indicated they wish to share these details with you.

When we do share these contact details with you, they are provided to you in good faith. They are to be used only for the purposes of finalising a booking with the customer. We ask that you respect their privacy and do not use them for any other reason, or share them with any third parties.

You may not attempt to make contact with the customer outside of the website, or encourage the customer to contact you outside of the website. Any attempt to do so will be seen as a breach of this agreement.

For more information about our privacy policy, see here

2.9. Liability

  1. Suppliers accept all responsibility and liability for their holidays and for their customers and agree that Gentianes Solutions Ltd has no liability.

  2. Gentianes Solutions Ltd accepts no liability whatsoever for any activity or behaviour of any persons who have used the site, made an enquiry through the site or for any behaviour or activity of persons booking and staying with members.

  3. Gentianes Solutions Ltd accepts no liability for any of the information supplied to us by suppliers for publishing on the site(s).

  4. As far as is permissible by applicable law, we accept no liability for any loss however caused through omission from the web site, typographical errors or late publication or failure from any cause, whether error, technical, late publication or failure to display listings, advertising and/or sponsorship. In any event, our liability for any loss or damage whether caused by negligence or otherwise will be limited to the cost of any listings, advertising and/or sponsorship and we will not be liable for any consequential loss or damage or loss of profit of the purchaser or of any other party nor be liable for any other loss however suffered.

You agree to indemnify us against all losses, damages, claims or expenses (including legal costs), which we may reasonably incur, on account of any claim by a third party arising directly or indirectly from the information provided by you for listings, advertising and/or sponsorship, or from the activities, mal-practice or negligence of you, the supplier. This may include, but is not limited to, claims that any information provided by you, the supplier, is in anyway misleading, inaccurate, libellous and/or offensive, and any action for breach of contract, and/or any tortious action.

2.10. Termination

Both parties reserve the right to terminate this agreement without notice. Any bookings taken before termination will be honoured, and the conduct of both parties in respect of these bookings will be regulated according to the terms of this agreement.

2.11. Definitions

In this agreement, "Customer" or “enquirer” means the person(s) (or any of them) using this website, viewing, enquiring about, or using the goods and services provided by you or on your behalf. This will include but not be limited to 'travel arrangements' (accommodation, facilities, meals, entertainment, activities, equipment and other services (or any of them), as applicable).

'Information' refers to copy and data used for profiles, listings, newsletters, guides, blogs, advertising, shop, sponsorship and/or any other information provided by you to us.

3. Terms applicable to ‘Exclusive’ supplier partnerships

3.1. Our service
3.1.1 Exclusivity agreement
3.2. Displaying your trips
3.3. Selling your trips
3.4. Payments
3.5. Cancellations and changes by customers
3.6. Cancellations and changes by you
3.7. Your information and images
3.8. Customer Privacy Protection
3.9. Liability
3.10. Termination
3.11. Definitions

These terms were last updated 20 March 2017. These terms replace and overwrite any versions of the terms accessed before that date.

3.1. Our service

The aim of our service is to facilitate bookings and payments from customers wishing to travel with you.

Should a booking be taken, the customer enters into a booking contract with you, the supplier named on their booking confirmation emails, and is subject to your terms and conditions.

It is your responsibility to ensure your terms and conditions meet all relevant local, national and international regulations and standards for the sale of travel.

3.1.1 Exclusivity agreement

We agree to work exclusively with you to promote and sell specific travel arrangements, services and dates that you provide in a certain region - a ‘trip; or a ‘product’. This means that, while we are in partnership with you, we will not work with any partner other than yourself to sell identical itineraries in this region.

We may sell similar trips in regions that you do not regularly operate in, or alternative trips from a different partner in the same region as you, if you cannot provide that same trip.

3.2. Displaying your trips

You will provide us with information of the specific trips that are to be sold via the site.

As part of our service we will take the information provided by you and create published 'listings' or 'adverts' for the trip. This will involve making editorial changes to ensure it is presented to the best of our ability.

We will ask for your approval of the presentation of the listing before the trip goes on sale. It is your responsibility to ensure that the information on display is accurate and complete, and you are aware it is illegal to advertise false or misleading information. We will not make changes to material details of the travel arrangements such as dates, itinerary or services included without receiving your prior approval.

Information is accepted on the understanding that any descriptions of goods, services, stock etc. are accurate and comply with English law and the Trade Description Act 1968. You warrant that you own or control all rights or have obtained copyright, moral rights and similar permissions, consents, waivers as are required for the display of logos and trademarks in copy provided to us.

We reserve the right to approve, amend or decline copy at our sole discretion and without explanation. We also reserve the right to change the layout of supplier pages, the information that is displayed, and the look and feel of the site as we deem appropriate and without notice.

3.3. Taking bookings

The customer booking contract is with you. We provide the customer a link to your booking terms and conditions during the booking process.

We will take enquiries from prospective customers and attempt to answer any questions they have. We may need to ask you for answers to specific questions. You agree to provide answers to any questions we send you within 24 hours.

You choose whether a booking for a trip can be taken on a ‘freesell’ basis, or on a ‘request’ basis.

“Freesell’ bookings can be confirmed with customers without your further approval. You may ask us to take dates off freesell at any time, but agree to honor any bookings we have already taken for these dates, subject to meeting the minimum and maximum group sizes and other requirements you specify. So you can plan accordingly, we will keep you informed of bookings we have received for these freesell dates.

For “On request’” bookings you will receive a ‘booking request’ asking for confirmation that you will accept the booking. Once we have received this confirmation, we will collect payment from the customer, and you agree to deliver the trip on these dates, subject to meeting the minimum and maximum group sizes and other requirements you specify.

Once a booking has been confirmed and the customer deposit has been taken, you will receive an instant notification of the booking details. This will include the customer name, contact details, dates and additional details. You may use these details to contact the customer directly with further confirmation or clarifications required, import them into you booking management system, and manage the booking as you would any other customer.

You may sell additional services to the customer as required at any time. To collect payment for these, you can amend the customer quote in your account area, and the customer will be able to make payment for these items as instructed by you.

3.4. Payments

We will agree a net price you wish to receive in return for delivering your services. Details of our agreed arrangement will be viewable in your company account area at all times.

You understand that we will sell the trip to the customer at a higher price than the net price you wish to receive. You agree that we have the right to choose the price we sell the trip at, and that this price may change at any time. It is possible that two customers will book via us for the same trip at different prices. This will not affect the net price you receive for the trip.

We will collect payments from customers on your behalf, and transfer to you the agreed net price for all bookings. We will pay any fees associated with sending the payment. You agree to cover any fees associated with receiving international transfers.

Payments will be transferred to your nominated bank account, in your local currency, 7 days (or earlier if possible) after the commencement of the relevant trip. We may make payment transfers to you according to a different schedule, as agreed with you from time to time.

In order to process a payment, we will need to receive an invoice from you, detailing the bookings you require payment for, and the total amount to paid to you for the services.

Should we have been unable to collect payment from the customer before they are due to depart, the booking will be deemed to have been cancelled by the customer and the terms of section 5 will apply.

3.5. Cancellations and changes by customers

Should a customer cancel a booking, we will inform you as soon as possible.

Customers can cancel bookings on these terms, and we will manage payment/refunds.
31 days or more before departure: we refund 100% of holiday cost, less any deposit paid.
30 days or less before departure: we refund 0% of holiday cost.

In the event of refunds to customers following a cancellation or change, funds will be taken out of your account balance. If there is not sufficient funds in your account, you will be asked to put funds back in your account in order to process the refund. Any customer payments that are not refunded to them (according to the cancellation terms) will be paid out to you as per the payout schedule and in proportion to our net price agreement.

Where we have not yet received full payment from the customer, we will make every effort to secure it, and pay you the net price for the booking once we have done so. If we are unable to collect payment from the customer, we will not be required to make any further payment to you in respect of the booking.

3.6. Cancellations and changes by you

Except for reasons beyond your control, you agree you will not make changes or cancellations to the advertised arrangements for any confirmed bookings, subject to these dates continuing to meet the minimum and maximum group sizes and other requirements you specify.

If you do need to make changes or cancellations, you will contact us at the earliest possible opportunity, and make every possible effort to provide the customer the option of alternative dates or arrangements of a comparable standard.

In the event of a cancellation, you agree to immediately refund to us all monies received in respect of the cancelled trip. In the event of a change, you agree to refund any price difference if the alternative is of a lower value.

3.7. Use of your information and images

We may wish to use information and images for marketing your goods and services and generating new customer enquiries other than just on this website. We will always undertake to gain your prior approval about any new marketing partnerships.

Nevertheless, you agree that all information and images provided to us can be used in other forms of marketing, on other websites owned by Gentianes Solutions Ltd, and provided to external websites not owned by Gentianes Solutions Ltd at our discretion, only when expressly connected to your product, without prior approval.

In circumstances where we believe information or an image might be useful in more generic ways, we will undertake to gain your prior approval.

3.8. Customer Privacy Protection

When we provide you with personal details of a customer, including email address and phone number, they are provided to you in good faith. They are to be used only for the purposes of managing the booking with the customer. We ask that you respect their privacy and do not use them for any other reason, or share them with any third parties.

For more information about our privacy policy, see here.

3.9. Liability

  1. Suppliers accept all responsibility and liability for their holidays and for their customers and agree that Gentianes Solutions Ltd has no liability.

  2. Gentianes Solutions Ltd accepts no liability whatsoever for any activity or behaviour of any persons who have used the site, made an enquiry through the site or for any behaviour or activity of persons booking and staying with members.

  3. Gentianes Solutions Ltd accepts no liability for any of the information supplied to us by suppliers for publishing on the site(s).

  4. As far as is permissible by applicable law, we accept no liability for any loss however caused through omission from the web site, typographical errors or late publication or failure from any cause, whether error, technical, late publication or failure to display listings, advertising and/or sponsorship. In any event, our liability for any loss or damage whether caused by negligence or otherwise will be limited to the cost of any listings, advertising and/or sponsorship and we will not be liable for any consequential loss or damage or loss of profit of the purchaser or of any other party nor be liable for any other loss however suffered.

You agree to indemnify us against all losses, damages, claims or expenses (including legal costs), which we may reasonably incur, on account of any claim by a third party arising directly or indirectly from the information provided by you for listings, advertising and/or sponsorship, or from the activities, mal-practice or negligence of you, the supplier. This may include, but is not limited to, claims that any information provided by you, the supplier, is in anyway misleading, inaccurate, libellous and/or offensive, and any action for breach of contract, and/or any tortious action.

3.10. Termination

Both parties reserve the right to terminate this agreement without notice. Any bookings taken before termination will be honoured, and the conduct of both parties in respect of these bookings will be regulated according to the terms of this agreement.

3.11. Definitions

In this agreement, “Customer” or “enquirer” means the person(s) (or any of them) using this website, viewing, enquiring about, booking, paying for, or using the goods and services provided by you or on your behalf. This will include but not be limited to ‘travel arrangements’ (accommodation, facilities, meals, entertainment, activities, equipment and other services (or any of them), as applicable).

‘Information’ refers to copy and data used for profiles, listings, newsletters, guides, blogs, advertising, shop, sponsorship and/or any other information provided by you to us.