Book with confidence

As well as curating amazing adventures with brilliant local hosts, we’ve made booking them as simple, flexible and safe as possible. Here’s how;


Looking for Coronavirus updates? Head here for our guide and FAQs.




Flexible date changes

If you need to cancel or change your booking 60 days or more before departure you can make flexible date changes, subject to availability.

Financial protection

If your trip needs to be cancelled for any reason, like say, a global pandemic, you won't be left stuck, you will be offered plenty of alternative options to get you out there. Good to know. What's more, in the very unlikely event the supplier of your adventure goes under, you’ll get your money back and be repatriated if you were on a trip at the time. Phew.

Secure online payments

All bookings can be made online with Mastercard, Visa and AMEX. We use Stripe, a payment platform which is certified to the highest industry security standards, to handle all our online payments.

25% Deposits

We’re well aware that our adventures can be a significant investment so we’ve set out to make it easy to afford. To that end, we offer you the option to pay a 25% deposit now to secure your spot and then spread the cost with as many payments as you need after that.

Pay in installments, interest free

Some companies charge more to customers who aren’t comfortable paying upfront for exactly the same thing. We’re not about that. Once you’ve put down your deposit, you can pay the remaining balance off in installments as little as £5, as and when you see fit, with no extra charges. Just as it should be.

No random booking fees

The price you see for the listed inclusions is the price you pay, with no surprise service or admin charges on top.

Happiness Guarantee

We handpick the best local guides and hosts to run your adventures, so we’re confident you’ll have an amazing time. So confident in fact that we’ll put our money on it. We call it the happiness guarantee. Instead of lots of complicated rules and caveats, this is a policy founded on trust, honesty and common sense. Here’s how it works.

100% Trip transparency

We fundamentally believe in transparency. We don't hide information anywhere; all the latest info, prices, reviews, dates and availability are viewable online, so you can book round-the-clock, 24/7, without waiting on us. Also, unlike others in our industry, we never display dummy dates or offer anyone the option to hold spots before they book.

Certified local guides only

All of our adventures are unique, active, multi-day experiences run by expert local guides and tour operators. We heavily vet them all to ensure they have a great reputation, intimate local knowledge and carry all the required certifications to deliver their trips safely and securely at all times.

Award-winning adventures

We’ve won a few awards in our time for our business and adventures, including the UK’s 'Best for Experiences' gong at the Travolution Awards, and our founders Alex, Sam and Guy were voted the UK’s ‘Young Travel Entrepreneurs of the Year’ at the prestigious British Travel and Hospitality Hall of Fame.

World-class customer service

Want to pick our brains about a trip, flights, gear, insurance advice or how to make a proper camping stew? Whatever it may be, our ridiculously lovely customer support team are available from 0900 to 2200 Monday to Thursday, 0900 to 1800 on Friday, and 1000 to 1800 on Sunday. You can reach us via the following means:

  • Live chat: Click the chat icon in the top bar to get in touch
  • Email: [email protected]
  • Phone: +44 20 3966 7595
  • US Phone: +1 844-463-9101

Value for money promise

You’ll often find trips are lower priced here than through mainstream travel agents and tour operators. While we’ll never scrimp on the important stuff - like a great guide - we and our hosts believe adventures should be affordable and accessible and we ensure that is the case by cutting out the usual middlemen.

No surcharge guarantee

Sometimes our prices change due to exchange rate fluctuations or inflation, but the price you lock in when you book with your deposit is the price you pay, regardless of how you choose to pay.

One-offs

Occasionally, the world burps and things get more complicated. In unprecedented circumstances, we always try to be as flexible as possible when things out of anyone’s control happen and keep our customers updated. Below you’ll find links to specific cases where we’ve outlined extra support above and beyond our usual friendly terms.

Coronavirus

We know lots of you have questions about Coronavirus (COVID-19) specifically and the status of your adventure. We’ve tried to answer as many of these questions as possible here, it’s a fluid situation and so we’ll update this page regularly.

Don't just take our word for it

We hope it’s super clear by now that we’re not a bunch of scruffy cowboys who’ll take your money and run for the hills to start a folk band. As fun as that would definitely be, we’re not about to do that. But that's of course exactly what a scruffy cowboy who fancied starting a well-funded hill-based folk band would say. The good news is you don’t need to just take our word for it. As well as the trip reviews you see on our adventures, check out some glowing feedback our global community of adventurers have left on Trustpilot, as well as Facebook and TourRadar. You can also scour through the Instagram hashtag #muchbetteradventures to see posts shared from our adventures in the wild. Like this beauty.



We're here to help you:

If you have any further questions, please contact our customer support team.