I should start this review by saying that my husband and I raised a complaint with MBA regarding our trip, based on the issues which I will explain below. MBA took the complaint to the provider (Coast To Coast Adventures) and came back to us with an initial response with which we felt dissatisfied given the mismatch between what the provider said and what our experience had been. When we contested the initial outcome of the complaint, MBA went back to the provider and have come back to us with what seems like a plan to make sure future trips provide better experiences for travellers. This may mean that some of what I describe below does not relate to future trips directly.
Let me start with the good things about the Camino trip. The first few days of the trip were really promising and we stayed at some beautiful campsites in remarkable places. We absolutely lucked out with the wildlife we saw (I can’t guarantee that for anyone else!) and we clearly had enthusiastic guides in Josue and Miso (what a remarkable man!) as well as a super chef in Mao. The indigenous community dance show was a delight, our own participation less delightful (!) and I think a number of our group welcomed the dinner and drinks on the final night ;) The front end of the trip and the group experience have led me to give a three star review overall.
On to the negative aspects… the itinerary described on the MBA website was not the itinerary delivered on the tour. We were given a map by the guide on Day Three which had the route mapped as per the MBA itinerary, and we were told that our route was going to be different. This was made explicit to the whole group and we were told we would be staying at the El Nido campsite for two nights. Coast To Coast Adventures have since said that the decision to stay two nights at El Nido was made on Day Four due to weather conditions. All I can say is that it was made clear to us by our guide that the decision had been made in advance and our whole group were made aware that we would be staying there for two nights.
Day Five was a completely different day to that described on the MBA website. Our guide referred to it as a ‘day off’ and explained that Coast To Cast Adventures had changed the day based on customer feedback. Instead of doing a stint of the Camino, we would be doing a short hike to and from a waterfall near the camp, and staying at the same camp for a second night. This programme change, by its nature, went against the whole point of the Camino trek and involved a much shorter hike than that advertised. One the MBA website, Day Five is listed as a 15km hike to Tres Equis through a ‘picturesque river valley of glistening azure waters and lush, verdant rainforest’ - we did not get to do this hike.
Day Six, as a result of our group not doing Day Five as advertised on the MBA website, was also not as described. We had a sort of chopped up day of hiking and transport, including the first of several very early lunch stops (in this case, 1100) because we had completed the hike.
Day Seven was advertised as a 10km walking day. We were told we would do 2km before lunch and 8km after lunch. Given that it took us less than 20 minutes to complete the walk before lunch, meaning we once again were having a very early lunch, I don’t think it was a 2km hike (I cannot prove this as I only have daily distances). The MBA description had said we would trail ‘through coffee plantations with a chance to learn about the processes, history and importance of coffee’; what happened in reality was that we were driven to a local supermarket at the end of our walk and told we could buy locally produced coffee there.
Day Eight on the MBA website stated that, ‘halfway through the hike you’ll reach a beautiful waterfall for swims and a cracking lunch spot. ’ There was no lunchtime swim on offer and no place for us to swim on the route. We were taken to the remote campsite with nothing else provided for us to do for the rest of the day. We played cards. We did a child’s foil art kit that my husband and I had bought for someone else on our travels. At 5pm our guide brought us a mouldy game of Jenga to play.
Day Nine was advertised on the MBA website as a 15km hike but, like the days before, this was not so much a hike as a walk, and not fitting of a ‘challenging’ rating.
As such, there were multiple significant deviations from the advertised trek and it was not the trip we felt we had been sold. During the trip, I showed our guide the MBA itinerary day by day from the MBA website, and he asked if he could take photos of it as he had never seen it, which was concerning to us and seems unprofessional. He also said to us (to me, and to the whole group) that Coast to Coast Adventures had made changes to the Camino programme for this season based on past feedback. I was left wondering whether these had not been communicated to MBA, or had been communicated but the website had not been updated.
It is also worth noting that the camps in the second half of the trip were significantly different to those in the first half and included one night camping on a basketball court in a barn at a church (which for me was fine as it was part of the indigenous community experience) and then one night in tents within a community centre on a tiled floor (which, due to the short length of the hike, we spent quite a long time playing cribbage in). I was lucky to be trekking with a lovely supportive group and we kind of worked out a way to make the best of it, but having a lovely supportive group isn’t a certainty on any tour, and it should not be down to the group to make the best of it when everyone has paid for what they hope to be an incredible experience. I do know how to play cribbage now though.
This is a very lengthy review - well done if you have got to the end and I hope it helps you in deciding whether this is the trip for you. It has felt like we have had to push quite a bit to see through our complaint which has been hard, although I will say that the team at MBA has been very polite, transparent and detailed in the whole process. More than anything I don’t want anyone else to end up in a similar position, but the hope is that seeing it through will mean future trips will be better for others.