I would have given 4-5 stars, but for Fabriccio's, (Miki's husband) very demeaning, very loud and angry outburst.
We had just completed the hike on 25 Jun and were in the car park, waiting to go the new accommodation. Of the two vehicles, only one had its boot open and my luggage was not there. I therefore opened the boot of the closed vehicle to check if my luggage was there. Just as the door opened, Fabriccio suddenly appeared, raised both hands and with a very red face, shouted something in Italian. It sounded like he was scolding a small kid. Everyone in the car park heard it, including several outsiders.
Perhaps he was upset that two soft bags rolled out of the boot. He never bothered to ask me what I wanted, but closed the boot and stomped off. For the rest of the day, the mood of the group was very tense. He never apologise.
I see two very serious issues here. Firstly, the fact that he even dared to behave as he did showed a total lack of respect for customers. Secondly, I have no confidence that, if there were an emergency, he would be able to react calmly and in the best interest of his customers.
I am afraid it would take a very big stretch for me to return or refer others to MBA. On the contrary, whenever MBA's name comes up, I will always remember this incident.